Regulatory information

Our firm

Deighton Pierce Glynn and Deighton Pierce Glynn Solicitors are trading standards for Deighton Pierce Glynn Limited, Company No. 07382358. The directors are: Jo Eggleton, Polly Glynn, Sarah Ricca, Joanna Thomson and Sue Willman. The partners are: Adam Hundt, Gareth Mitchell, Darren White, Louise Whitfield & Zubier Yazdani. We use the word ‘partner’ to refer to a director of the company or an employee who is a lawyer with equivalent standing and qualifications. Our VAT number is 696 6870 61.

Complaints

We are committed to providing a high-quality legal service to all our clients. If at any stage you are not happy with the work that we are doing for you then you should raise this with the person conducting your case. If you remain dissatisfied you should raise your concerns with their supervisor (whose name will be supplied when we first take on your case) or with one of our complaints partners, Joanna Thomson and Sarah Ricca. A copy of our full complaints procedure is available on request.

If you are unable to resolve a complaint under our complaints procedure you can make a complaint to the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. Generally the complaint should be brought to the Ombudsman no later than twelve months after you found there was the problem with our service and within six months of you receiving a final response from us about your complaint. For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.co.uk.

If we enter into a contract with you and/or you become our client of our firm by electronic means (such as by e-mail or online) then, in addition to any rights of redress you may have through the Legal Ombudsman, you may be entitled to use an EU online dispute resolution platform to assist with any complaint or dispute you may have about our services. This online platform can be found at http://ec.europa.eu/odr. You may contact us about this at our main email address: mail@dpglaw.co.uk

Solicitors Regulation Authority

Deighton Pierce Glynn’s services are provided by solicitors of England and Wales. We are authorised and regulated by the Solicitors Regulation Authority (SRA). Our SRA number is 552088. We are subject to the SRA’s Code of Conduct. The Code of Conduct can be found here

Barristers

In cases where we instruct a barrister to advise or represent, if you are dissatisfied with the service provided you can complain direct to the barrister’s chambers. We will you assist you to obtain a copy of their complaints policy if this has not already been supplied.

Environment

We are committed to engaging in practices that protect the environment at all levels. We are also a member of the Legal Sector Alliance (LSA), a broad alliance of law firms that works collaboratively to reduce the impacts of climate change. We have developed and regularly review environmental objectives relevant to our work. Green representatives from our support and legal staff to promote and monitor our performance in meeting them.